Outage-Ready
Handle surges without adding call center costs.
Utilities
Smarter Customer Service for Public Utilities
Handle billing questions, outages, and service requests without overwhelming your team.
Utility call volumes spike—storms, shutoffs, billing cycles don’t wait for business hours. CivicReach answers routine questions instantly, routes urgent issues correctly, and helps customers get what they need without sitting on hold.
Our platform integrates cleanly with existing utility workflows and prioritizes accuracy, compliance, and escalation when it matters. Residents get fast answers. Staff get breathing room.
Trusted by Public and Private Utility Agencies
Leading public sector organizations use CivicReach to modernize resident services.
Clear Billing Support
Reduce repeat calls and confusion.
After-Hours Coverage
Serve customers 24/7.
Request Your Demo
Join the growing number of cities, counties, and community agencies transforming resident engagement with CivicReach. Our team is ready to show you how voice AI can expand your capacity, improve service quality, and provide the insights you need to serve your community better.
- Meet resident needs and expectations on every call.
- Design services around your existing workflows and information.
- Unify call operations and resident service delivery without sacrificing quality.
- Start with a technology pilot with clear timeline and measurable ROI.