Cross-Agency Platform
One system for multiple departments.
State Agencies
Scale Constituent Services Statewide
Handle benefits enrollment, licensing, permits, and inquiries across multiple departments with consistent, accurate voice AI.
State agencies manage millions of calls across diverse programs—unemployment benefits, vehicle registration, professional licensing, and more. CivicReach provides a unified voice AI layer that handles routine inquiries, guides constituents through processes, and routes complex cases to the right specialists.
Our platform scales across departments, maintains compliance with state policies, and provides leadership with actionable data on constituent needs and service gaps.
- Medicaid enrollment and eligibility support
- Licensing and permitting assistance
- Business registration and licensing
- Health services referrals
- Foodborne illness complaint intake
- Automated reporting for compliance
- Answering basic information requests
- Referrals to appropriate agencies
Benefits & Licensing
Guide constituents through complex processes.
Statewide Insights
Understand trends and needs across regions.
Request Your Demo
Join the growing number of cities, counties, and community agencies transforming resident engagement with CivicReach. Our team is ready to show you how voice AI can expand your capacity, improve service quality, and provide the insights you need to serve your community better.
- Meet resident needs and expectations on every call.
- Design services around your existing workflows and information.
- Unify call operations and resident service delivery without sacrificing quality.
- Start with a technology pilot with clear timeline and measurable ROI.