Screening & Intake
Guide callers through eligibility and capture required info.
Community Action Agencies
More Capacity for Community Action Agencies
Help more families access benefits — without burning out staff.
CAAs face rising demand, limited funding, and constant phone backlogs. CivicReach answers calls, explains programs, assists with next steps, and routes residents to the right support—anytime.
We design with dignity, clarity, and trust at the center, supporting staff while ensuring residents get accurate, respectful help.
- Program intake and screening
- 24/7 client FAQ hotline
- Referral management and follow-ups
- Seamless case management integration
Trusted by Community Action Agencies
Leading public sector organizations use CivicReach to modernize resident services.
""We just got the calls that we really needed to talk to. So they were disconnects, they were shut offs. They were some folks that needed some additional help. And those are the calls that we want to take live. So, it was really nice. And staff said it was a nice break!
Program Info
Accurate answers for LIHEAP, Weatherization, Rental Aid, and more.
Scheduling
Book and confirm appointments; send SMS confirmations if desired.
Request Your Demo
Join the growing number of cities, counties, and community agencies transforming resident engagement with CivicReach. Our team is ready to show you how voice AI can expand your capacity, improve service quality, and provide the insights you need to serve your community better.
- Meet resident needs and expectations on every call.
- Design services around your existing workflows and information.
- Unify call operations and resident service delivery without sacrificing quality.
- Start with a technology pilot with clear timeline and measurable ROI.